Doing our monthly report we noticed a large new fee on one of our clients’ statements. We started to investigate and were finally able to discover how the fee was triggered and it was not due to anything the merchant was doing. Turned out to...
A retail company was referred to us because they were being charged over $17,000 in cancellation fees when they changed Payment Processors. Upon checking their information we determined that they actually did not own any cancellation fees in keeping with the Code of Conduct for...
Checking monthly statements for a longtime client we noticed a new fee hidden at the bottom of the statement. We contacted the Processor and were able to get the increase reversed immediately....
We were helping a client change processors to improve rates, statements and support. When we gave notice to the current processor they balked at waiving the cancellation fee. We asked them to provide a copy of the original acknowledged terms and conditions that outline the...
When a home services company was referred to us, they weren’t looking to switch payment processors. In fact, they were quite happy with what they had and simply wanted confirmation that everything was in order. Fair enough. We started the way we always do, with...