27 Aug Checking Monthly Statements

Doing our monthly report we noticed a large new fee on one of our clients’ statements. We started to investigate and were finally able to discover how the fee was triggered and it was not due to anything the merchant was doing. Turned out to be a fault of the POS system, or the Gateway. We found a work around to temporarily avoid the fee. After 5 months of conference calls and emails we concluded that the fault was with the POS system. We are still working to recover the losses and get the problem fixed.